Privacy Policy

Last updated: November 15, 2025

1. Introduction

Welcome to Klipwise ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video clip generation platform.

By using Klipwise, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Create an account (email address, name, password)
  • Subscribe to our services (billing information, payment details)
  • Contact our support team (name, email, message content)
  • Participate in surveys or promotions

2.2 Content and Usage Data

When you use our services, we collect:

  • Videos and URLs you upload or submit for processing
  • Generated video clips and captions
  • Platform preferences and settings
  • Usage statistics and interaction data
  • Device information, IP address, and browser type

2.3 Automatically Collected Information

We automatically collect certain information through cookies, log files, and similar technologies:

  • Browser type and version
  • Operating system
  • Time zone settings and location data
  • Pages visited and time spent on each page
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Provide our services: Process videos, generate clips, create captions, and deliver results
  • Maintain and improve: Optimize AI models, enhance user experience, and fix technical issues
  • Communicate: Send service updates, security alerts, and support messages
  • Process payments: Handle billing, subscriptions, and invoices
  • Ensure security: Detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations: Respond to legal requests and prevent harm
  • Marketing: Send promotional materials (you can opt out at any time)

4. Third-Party Services

We use trusted third-party service providers to operate our platform:

  • Supabase: Database and file storage (videos, clips, user data)
  • OpenAI: Audio transcription via Whisper API
  • Anthropic (Claude AI): Content analysis and caption generation
  • ElevenLabs: Voice synthesis for UGC videos
  • Pexels: Stock footage for UGC video creation
  • Payment processors: Secure payment handling (Stripe, etc.)

These third parties have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes. Each service has its own privacy policy governing data handling.

5. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

  • Encryption of data in transit (HTTPS/TLS) and at rest
  • Secure cloud infrastructure with regular security audits
  • Access controls and authentication mechanisms
  • Regular backups and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce our agreements

Uploaded videos and generated clips are stored according to your subscription plan. You can delete content from your account at any time. Upon account deletion, your data is permanently removed within 30 days, except where retention is required by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Objection: Object to processing of your personal data
  • Restriction: Request restriction of processing
  • Withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@klipwise.io. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze usage patterns
  • Improve our services

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to our facilities and third-party service providers.

We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date
  • Sending an email notification for significant changes

Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to all legitimate requests within 30 days.

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